Students are expected to have completed full payment fees with proof of payment prior to the first session of any course.

1. Late payments will incur a 5% surcharge of the total invoice.
2. Payments must be made to The French Learning Institute through online payment or electronic bank transfer (EFT).

For French Group Classes

1. Class transfer or cancellation/refund requests must be made at least 7 days prior to your class start date. In this case, we will refund you the amount of your payment minus $60 administration fees. After this date, refunds cannot be given under any circumstance and we can’t allow you to transfer your tuition to a different class. The only exception is for incorrect level placement and your professor’s approval after the first class is required in this situation. Please note that we can only accommodate such a class transfer provided that the class you wish to transfer to doesn’t fill up.
2. Under no circumstances can group class credit be used towards private lessons.
3. In the event of low enrollment in a group class (i.e. less than 4 students in an 8-student class), we reserve the right to cancel the class, postpone it to a later start date, combine two groups, or shorten the duration of the class as we see fit. In this case, students will have the option to transfer their credit to a different class, or to get a full refund if the new dates do not fit their schedule.
4. Catch up sessions can be booked by calling the front desk on 1300 802 744 and are charged at a rate of $45 for thirty (30) minutes on a one-to-one basis (full payment when booking). In the case of cancellation of a catch-up lesson by the student, two (2) working days notice is required, otherwise, the full fee will be charged. Catch up sessions are not guaranteed and are subject to availability. A catch up session cannot be scheduled any later than 30 days after the end of the session.
5. Teachers can change at any time during the learning process. As teachers have extensive experience, every effort will be made to maintain high standards of teaching and smooth transition from one session to another or for the replacement of a teacher.
6. We reserve the right to refuse service to anyone who is disruptive, or who causes any kind of safety concern to our students or staff.
7. Classes are reserved for students 18 years of age and up.

For The Accelerated French Learning Program in a Group Class

1. Class transfer or cancellation/refund requests must be made at least 7 days prior to your class start date. In this case, we will refund you the amount of your payment minus $150 administration fees. After this date, the full price of the program is due to us and refunds cannot be given under any circumstance. We can’t allow you to transfer your tuition to a different class and the only exception is for incorrect level placement and your professor’s approval after the first class is required in this situation. Please note that we can only accommodate such a class transfer provided that the class you wish to transfer to doesn’t fill up.
2. Under no circumstances can group class credit be used towards private lessons.
3. In the event of low enrollment in a group class (i.e. less than 3 students in an 6-student class), we reserve the right to cancel the class, postpone it to a later start date, combine two groups, or shorten the duration of the class as we see fit. In this case, students will have the option to transfer their credit to a different class, or to get a full refund if the new dates do not fit their schedule.
4. Catch up sessions can be booked by calling the front desk on 1300 802 744 and are charged at a rate of $60/ hour on a one-to-one basis (full payment when booking). In the case of cancellation of a catch-up lesson by the student, a 24 hours notice is required, otherwise, the full fee will be charged. Catch up sessions are not guaranteed and are subject to availability. A catch up session cannot be scheduled any later than 30 days after the end of the session.
5. Teachers can change at any time during the learning process. As teachers have extensive experience, every effort will be made to maintain high standards of teaching and smooth transition from one session to another or for the replacement of a teacher.
6. We reserve the right to refuse service to anyone who is disruptive, or who causes any kind of safety concern to our students or staff.
7. Classes are reserved for students 18 years of age and up.

For ‘One-to-One Tuition’, ‘Private Tuition for 2’ and ‘Private French Group Class

1. You may cancel our Services and end this Agreement prior to the relevant Program Start Date by providing notice in writing to us at admin@thefrenchinstitute.com.au (Notice of Cancellation), and you acknowledge and agree this Agreement will terminate immediately upon our receipt of the Notice of Cancellation
   a. if we receive your Notice of Cancellation at least 7 days before the relevant Program Start Date, we will, within 30 Business Days of receiving your Notice of Cancellation, refund any monies, including the deposit, that you have paid to us in respect of Services that we haven’t provided to you as at the date of termination, less our administration fees, $80.
   b. if we receive your Notice of Cancellation less than 7 days prior to the relevant Program Start Date, the deposit is not refundable (or if you paid in full, we will refund 75% of the total price you paid) and we will, within 30 Business Days of receiving your Notice of Cancellation, refund the balance of the Price to you (if you have paid it to us) in respect of Services that we haven’t provided to you as at the date of termination.
   c. In the event that you provide us with a Notice of Cancellation after the relevant Program Start Date, you will not be entitled to a refund of the Deposit, the balance of the Price, and any other monies you have paid to us in respect of the Services you have agreed we will provide to you as part of the relevant Program.
2. To reschedule a lesson, if you give two (2) working days notice before the start of your class, we can accommodate and try to reschedule your lesson. This is subject to your teacher’s availability.
3. Lesson cancelled for any reason with less than two (2) workings days will be charged. We will not reschedule your lesson and there is no refund for the missing class.
4. You can reschedule a maximum of two (2) lessons per 12-week term. The length of your 12-week term cannot exceed a maximum of fourteen (14) weeks in a row except special agreement prior to enrolment and the calculation of the length of your 12-week term starts at the date of your first lesson.
5. Please arrive on time, we will not process any refund for late arrival and the lesson will finish on time.

1. The French Learning Institute is responsible for allocating the student to the teacher.
2. Students are reminded that you cannot choose a particular teacher.
3. Teachers can change at any time during the learning process. As teachers have extensive experience, every effort will be made to maintain high standards of teaching and smooth transition from one session to another or for the replacement of a teacher.

1. Lessons are held in our teaching offices, 321 Pitt Street, Level 3 or online via Zoom.
2. Our location can change any time without any prior notice.